24-7 maintenance
Engineers with specialized knowledge provide maintenance services 24-7.
We offer plans tailored to each customer, including maintenance service content and response times.
- Home
- Products & Services
- Network infrastructure construction
- 24-7 maintenance
What is 24-7 maintenance?
Our expert team of engineers will provide 24-7 maintenance for you.
In addition to KCME equipment and solutions, the service covers third-party computers, servers, and network equipment. Four services are available: remote maintenance, on-site maintenance, monitoring, and operations, with options for time-limited services: weekday-daytime and nighttime.
Solution image
We monitor your equipment, detect errors, and respond to them 24-7. We also offer custom plans for you, such as on-site, remote, and limited-hours support.
Services
-
Remote maintenance
The service provides remote support in the event of an error.We accept 24-7 support requests via email or phone and remotely isolate and recover from errors.
-
On-site maintenance
We accept 24-7 support requests via email or phone and visit customers for error recovery.
-
Monitoring
KCME's support center monitors customer systems 24-7.If an error is detected, our staff will notify you immediately and begin an investigation.
-
Operations
We remotely perform routine operations for customers 24-7 following a procedure manual.
Features
-
01 Choice of service plans
You can choose a service plan that works best for you.Options for time-limited services are also available: weekday-daytime and nighttime. We will propose a service plan tailored to your needs.
-
02 Support for existing equipment
In addition to KCME equipment and solutions, the service covers third-party computers, servers, and network equipment. Please feel free to contact us.
-
03 24-7 support
We monitor your equipment, detect errors and respond to them 24-7.
24-7 maintenance service fee
| Services | Monthly fee | Note |
| Remote maintenance | From 100,000 yen ~ | Plans with a limit on the number of inquiries We offer unlimited plans. |
| On-site maintenance | From 200,000 yen ~ | |
| Monitoring | From 100,000 yen ~ | |
| Operations | From 100,000 yen ~ |
※Each service has an initial cost.
※The initial cost includes the cost of acquiring information and creating the procedures necessary to start the service.
Notes:
Depending on the situation, we may be unable to provide the service.
A separate discussion will be needed about which equipment will be covered.
The services do not guarantee recovery from an error.
Contact Us
We will contact you within 1-2 business days.
Please feel free to contact us.